Refund policy

At Paws and Praise Apparel Co., we want you and your pet to love every purchase. Because all of our products are made to order just for you, please review our policy below.

Defective or Damaged Items If your order arrives damaged, defective, or with a printing error, we'll make it right. Contact us within 30 days of delivery at support@pawsandpraiseapparelco.com with a photo of the issue and your order number, and we'll send a free replacement or issue a full refund — your choice.

Wrong Size We encourage you to review our size guides carefully before ordering, as we're unable to offer exchanges for sizing issues on made-to-order items. If you're unsure about sizing, feel free to reach out before you buy and we'll help you choose.

Lost or Missing Packages If your package is lost in transit, contact us and we'll work with our fulfillment partner to reship your order at no charge.

Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and we're unable to cancel.

Questions? We're here to help. Reach out to us at support@pawsandpraiseapparelco.com and we'll do our best to make things right.